2020/05/02 Useful contacts from Lancashire County Councillor, Phillippa Williamson

Some useful contacts for you

Lancashire County Council

T: 0300 123 6701

Minicom: 01254 220 666

E: enquiries@lancashire.gov.uk

Website: https://www.lancashire.gov.uk/health-and-social-care/your-health-and-wellbeing/coronavirus/

Facebook – https://www.facebook.com/lancashirecc

twitter – @LancashireCC.

Lancashire Resilience Forum – you can follow them @LancsResilience.

Public Health England is continuing to publish confirmed cases of coronavirus, and give specifics for each part of the country, including Lancashire, on their gov.uk website.

Lancaster City Council

T: 01524 582000

E: customerservices@lancaster.gov.uk (for residents)

E: econdev@lancaster.gov.uk (for businesses)

NHS Status Checker – The Coronavirus Status checker was launched on the 4 April 2020. The information gathered will help the NHS to plan its response to the outbreak. You can more at https://www.gov.uk/government/news/nhs-asks-people-to-share-their-coronavirus-symptoms-to-help-others?

Highways – If you want to report a Highways fault you can do this on line at: https://www.lancashire.gov.uk/roads-parking-and-travel/report-it/

Household Waste – If you spot any fly tipping, please report this to Lancaster City Council on 01524 582000 or online at https://www.lancaster.gov.uk/forms/ShowForm.asp?fm_fid=228

Supporting Business – Businesses can find out more about the #AskforHelp online at www.boostbusinesslancashire.co.uk/askforhelp, or call 0800 488 0057.

The Government has several financial support schemes to help businesses pay their bills and pay their staff. These include grants of £10,000 cash grant to small businesses, grants of £25,000 to those in the retail, leisure and hospitality sectors (subject to rateable value), increased Business Rates Relief, a Coronavirus Business Interruption Loan Scheme, and support for the self-employed.

More information and links on how to apply for financial support is available on Lancaster City Council’s website or you can contact their business support team at

econdev@lancaster.gov.uk or 01524 582000.

Libraries – You can renew items on line at renewing online or using the automated phone line 0300 123 6704.

Help Paying Bills – If you’re struggling to pay your council tax the council can help, including restructuring your payments. You can do this by emailing ctax@lancaster.gov.uk. There is also a council tax support scheme for residents on low incomes. You may get up to 100% support in paying your bills. Residents in receipt of Universal Credit, are also likely to be eligible for full council tax support, More information is available from the customer services centre 01524 582000 or customerservices@lancaster.gov.uk.

Emergency Food – If you are aware of someone who needs help, you can find the contact details of people and organisations who can make a referral on www.lancasterdistrictcovid19.org.uk. If you don’t have access to the internet you can telephone the food hub on 01524 932001.

If you are just struggling to get out yourself to buy essential food, drink and household supplies, you can find a list of local retailers that are able to deliver at www.lmds.co.uk or phone 01524 932001.

Scams – Events such the coronavirus outbreak, bring out the scammers and fraudsters. Advice on scams is available on the Action Fraud website at www.actionfraud.police.uk or you can contact the Citizens Advice Consumer Helpline on 0808 2231133.

Volunteering – There are many organisations that would welcome you as volunteers, either individually or as part of an organised group. Lancaster District CVS are coordinating volunteers to support community organisations across the district. To volunteer, you can phone the CVS or visit www.lancaster.gov.uk/cvsvolunteers and fill in the form to register your interest.

If you are part of group providing mutual support at this time, and it hasn’t connected with either the CVS or the city council, please email civilcontingencies@lancaster.gov.uk so that they can support you in your work.

The County Council has published a new 7 minute briefing for use during the COVID-19 pandemic intended as an introduction to safeguarding guidance for volunteers at:


Job Opportunities The County Council has launched a campaign to recruit more social care staff for Lancashire to meet the extra demand that the coronavirus crisis is creating. This will run over the next couple of weeks. If you know anyone who may be interested, information is at: https://www.lancashire.gov.uk/jobs/carers/.


Based on information from Lancaster City Council, Silverdale Parish Council (SPC) wants to help village residents understand what they are being asked to do to reduce the spread of COVID-19, in addition to enhanced national restrictions announced by The Prime Minister on Tuesday 22nd September. Councillors understand that residents are frustrated, dismayed, and sad about this crisis but if we all comply with the rules, we could avoid unnecessary sickness and death in Silverdale. We also ask that residents remember those who are alone and ask that they keep in touch with them by telephone and other means.
People MUST NOT socialise with other people outside of their household or ‘protective support bubble’ in private homes and gardens and SHOULD NOT in other public places in or out of the restricted area. You must not change bubbles or have more than one bubble. There are exceptions:
To give emergency assistance
To attend a birth at the mother’ request
To visit a dying person
To fulfil a legal obligation
For work, volunteering, or charitable purposes
For education or training
For the purposes of childcare (grandparents or a registered provider)
To provide care or assistance to a vulnerable person
To facilitate a house-move (this includes viewing a property)
To continue existing arrangements for access to and contact between, parents and children where the children do not live in the same household as one or more of their parents.
You MUST NOT visit the homes or gardens of friends or family in or outside Lancashire.
You SHOULD use public transport for essential journeys only and a face covering MUST be worn.
You are ADVISED not to share a car with those outside your household or support bubble.
You CAN travel in or out of Lancashire for work and education purposes.
Pubs and restaurants must operate table service only and must close at 10pm. Government advice is that you ONLY visit these venues with members of your own household or support bubble.
You CAN still go on holiday within the UK or abroad, but you should only do this with people you live with (or within your support bubble). You need to follow the rules in any area you visit and be aware of the self-isolation rules when travelling to and from certain countries. People can visit our area on holiday but must comply with the local restrictions.
This information has been provided by SPC to assist residents and at the date of issue is believed to be correct. The guidance and regulations are subject to frequent change. Users should refer to Government, Lancashire County Council and Lancaster City Council websites or publications for the latest definitive information.
Useful links:
Lancaster City Council COVID-19 FAQs: http://www.lancaster.gov.uk/news/2020/sep/covid-19-stronger-measures-and-restrictions
UK Government website: https://www.gov.uk/guidance/north-west-england-local-restrictions

What can I do to help my family, friends and neighbours?
•Please follow the latest advice from the government in relation to self-isolation, to protect yourself and others

Wherever possible people who are self-isolating are being encouraged to ask for help from family, friends, and neighbours. We would encourage everyone who can help others to let their family, friends and neighbours know if they are available and what they can do to help.

The type of help which could be offered includes:

·        collecting and delivering shopping – leaving deliveries on the doorstep or safe place to avoid close physical contact

·        suggesting local shopping options and trusted suppliers

·        collecting and delivering prescriptions if you are the nominated person registered with the GP

·        caring for pets

·        regular social contact via telephone, FaceTime, skype calls or other methods that will avoid physical contact (offering to call your neighbour who can’t get out so they have someone to chat to on the phone could make all the difference)

·        encouraging people to contact others in the same situation by linking people together

·        delivering books and magazines or materials to support hobbies such as wool for knitting or art materials

·        reassuring people with accurate and up to date advice and information

·        signposting people to other sources of help if needed

What else can I do to help?

We are aware that informal networks of volunteers are being set up within the district.

·        Lancaster district CVS is asking people to complete an online form to coordinate these efforts. If you’re able to offer support, please register your interest and someone will then be in touch to discuss your interest or your offer

·        If you can’t donate your time but would still like to help, an urgent appeal for financial donations has been launched. This is to help provide financial support for those organisations that are providing support for vulnerable people

·        Local foodbanks are also grateful for any donations you may be able to provide, particularly from any cafes and restaurants that have perishable stock that they need to dispose of

I need help and support

There are a number of local organisations offering support to local people in need. They include:

·        Morecambe Bay Foodbank offer emergency food and support to people in crisis

·        The Olive Branch supports vulnerable local people and those who are socially disadvantaged

·        Stanley’s Community Centre in Harbour and Heysham North Wards are offering food delivery through their food club on a Tuesday evening as well as telephone support on 01524 410076

·        Marsh Community Centre is providing telephone support on 01524 843300 as well as food club services and distribution on Thursdays

·        West End Impact are offering telephone support and advice on 01524 888929 or email info@westendimpact.org.uk – they also offer takeaway food in Harbour / Heysham North on Thursdays and Sundays

Information for voluntary organisations, charities and community groups

The city council is in the process of establishing a district-wide voucher system for emergency food that will cover all charities, community centres, churches, schools and vulnerable individuals.

Community partners are being asked to provide the following information to assist in making arrangements:

·        Your organisation name

·        Staff contact(s)

·        Contact details (email, phone address)

·        Your logo if possible

·        Details of whether you are currently operating and what those hours are

Please email these details to lancasterdistrictcovid19@gmail.com so that we can collate a list of those organisations who would like to be able to refer clients. We will also have a hotline for organisations on the front line who can call with any questions: 01524 932001.

In these difficult times it is important that we all do our best to keep ourselves and our families safe and to minimise risk. However, it is also important that we all look out for and help our neighbours as best we can, particularly those who are elderly, infirm and living alone.

Attempting to provide a comprehensive statement and recommendations covering all aspects of the Coronavirus outbreak would be out of date, possibly within hours of publication. We suggest the best guidance is to adopt a common sense approach to cleanliness and contact with others, but to respond to the regular updates from informed sources.

The following actions are suggested;
1. Offer your neighbours, and especially the vulnerable ones, assistance if needed. For those adopting self- isolation, ensure they are able to obtain essential supplies. The Home Visiting Team have regular contact with a number of residents, but under current guidelines will not be able to visit them in their homes. For those concerned about anyone and think they may need extra help or support, please contact Diane Smillie on 01524 762341.

2. Maintain regular contact with news reports in the press, on radio and television broadcasts and through internet connections

3. Sources of information;

4 Local information;
Local information or guidance will be communicated through the following means:
Silverdale Parish Council Website www.silverdale-pc-lancs-gov.uk
Silverdale Events website
Silverdale self isolation support group Facebook page
The Parish Council Notice Board.